Privacy Policy

We understand that you trust us, and we consider it our responsibility to protect your privacy. On this page we explain what data we collect when you use our website, why we collect it, and how we use it. This way, you will understand exactly how we work.

This Privacy Policy applies to the services of AVENOR GLOBAL LIMITED, which operates the Vitaceryn brand. Throughout this policy, "we," "us," and "our" refer to AVENOR GLOBAL LIMITED.

AVENOR GLOBAL LIMITED respects the privacy of all users of its website and ensures that the personal information you provide is treated confidentially. Please note that we are not responsible for the privacy practices of other websites or sources that may be linked from our site.

By using this website, you indicate your acceptance of this Privacy Policy.

Information we collect

We collect the following categories of personal information:

  • Information you give us: name, billing and shipping address, email address, telephone number, and order details when you place an order or create an account.

  • Payment information: payment card details are collected and processed directly by our payment providers. We do not store full card numbers on our systems.

  • Communications: the content of emails, contact form submissions, and customer service messages you send us, along with any personal information relevant to your enquiry.

  • Marketing preferences: your subscription status and preferences if you sign up for our newsletter.

  • Technical and usage information: IP address, browser type, device type, pages viewed, referring website, and similar information collected automatically through cookies and comparable technologies.

How we use your information

We use your personal information to:

  • process and fulfil your orders, including shipping and customs documentation

  • process payments and detect or prevent fraudulent transactions

  • respond to your questions, requests, and customer service enquiries

  • handle returns, exchanges, refunds, and cancellations

  • send you order confirmations, shipping notifications, and other transactional messages

  • send you marketing communications, where you have consented to receive them

  • understand how visitors use our website, compile reports on website activity, and improve our products and services

  • comply with our legal, tax, and regulatory obligations

We do not collect or use your information for any purpose other than those described in this Privacy Policy, unless we have obtained your prior consent or are required or permitted to do so by law.

Legal basis and consent

We collect, use, and disclose your personal information with your consent, except where the law permits or requires otherwise. Your consent may be express (for example, when you subscribe to our newsletter) or implied (for example, when you place an order and we use your address to ship it).

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may mean we can no longer provide certain services to you. To withdraw consent, contact us using the details at the end of this policy.

Cookies and similar technologies

This website uses cookies — small text files placed on your device — and similar technologies. We use them for the following purposes:

  • Strictly necessary cookies: required for the website to function, including shopping cart, checkout, and security features. These cannot be switched off.

  • Analytics cookies: help us understand how visitors use the site, which pages are viewed, and where visitors come from, so we can improve the experience.

  • Marketing and advertising cookies: used to measure the performance of our advertising and to show you relevant advertisements on other platforms.

Analytics and marketing cookies are used only where you have given consent through our cookie banner. You can change or withdraw your cookie preferences at any time through the cookie settings link on our website.

Most browsers accept cookies by default, but you can reset your browser to refuse all cookies or to notify you when a cookie is being sent. Please note that some features and services on our website may not function properly if cookies are disabled.

Sharing your information

We do not sell your personal information. We share it only with the categories of service providers we need to operate our store, and only to the extent necessary for them to perform their function:

  • E-commerce platform: Shopify Inc., which hosts our online store

  • Payment providers: to process your payment and screen for fraud

  • Shipping and logistics partners: including our fulfilment centre and carriers, to deliver your order and complete customs formalities

  • Email and marketing platforms: to send transactional and, where consented, marketing messages

  • Analytics and advertising providers: to measure website and campaign performance

  • Review platform: to collect and display customer reviews

These providers are permitted to use your information only for the purpose for which we engaged them and are required to protect it. We may also disclose personal information where required by law, court order, or a lawful request from a government or regulatory authority, or to establish or defend legal claims.

Within our organisation, access to your information is limited to employees who need it to perform their duties, and those employees are obliged to keep it confidential.

Storage and international transfer of your information

AVENOR GLOBAL LIMITED is registered in Hong Kong. Your personal information is stored and processed on secure servers operated by us or by our third-party service providers, which may be located outside your country of residence, including in Hong Kong, the United States, and other jurisdictions where our service providers operate.

If you are located in Canada, this means your personal information may be transferred to, stored in, and processed in countries outside Canada. While it is held in another jurisdiction, it is subject to the laws of that jurisdiction and may be accessible to the courts, law enforcement, and national security authorities of that country. We take reasonable contractual and organisational measures to ensure that your information receives a comparable level of protection wherever it is processed.

If you would like more information about our cross-border handling of personal information, contact our Privacy Officer using the details below.

How long we keep your information

We keep your personal information only as long as necessary for the purposes described in this policy, or as required by law:

  • Order and transaction records: retained for seven years to meet tax, accounting, and customs record-keeping obligations

  • Customer account information: retained while your account is active, and for two years after your last order

  • Customer service correspondence: retained for two years after the enquiry is closed

  • Marketing contact details: retained until you unsubscribe, and for a short period afterwards to honour your opt-out

  • Analytics data: retained in accordance with our analytics provider's standard retention settings

When information is no longer needed, we delete it or render it anonymous.

Security

We maintain physical, organisational, and technological safeguards appropriate to the sensitivity of the information we hold, including encryption of data in transit, access controls, and vetted service providers. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

If a breach of security safeguards occurs that creates a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as required by law, and will keep records of breaches as required.

Your rights and choices

You have the right to:

  • Access the personal information we hold about you and be told how it has been used and to whom it has been disclosed

  • Correct information that is inaccurate or incomplete

  • Delete information we no longer have a legitimate reason to keep

  • Withdraw consent to our use of your information, or to marketing communications

  • Request portability of information you have provided to us, in a structured, commonly used format

  • Complain to us or to a regulator if you believe your privacy rights have not been respected

To make a request, contact our Privacy Officer using the details below. We will respond within 30 days. We may ask you to verify your identity before acting on a request. If we cannot fulfil a request, we will explain why.

Newsletter: at the bottom of every marketing email you will find a link to update your details or unsubscribe. We honour unsubscribe requests promptly and in any event within 10 business days.

Children

Our website and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will delete it.

Automated decision-making

We do not make decisions about you based solely on automated processing that would produce legal or similarly significant effects, other than routine automated fraud screening carried out by our payment providers as part of processing your payment.

Changes to this Privacy Policy

This Privacy Policy is tailored to the use and capabilities of this website. Any adjustments or changes to the website may lead to changes in this Privacy Policy. We will update the "last updated" date at the top of this page when we make changes, and we recommend that you consult this policy regularly.

Questions, feedback, and complaints

We regularly review our compliance with this Privacy Policy. If you have any questions, wish to exercise your rights, or want to make a complaint, please contact our Privacy Officer:

Privacy Officer AVENOR GLOBAL LIMITED Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong Email: info@vitaceryn.com Registration No.: 81097151-000-08-26-1

If you are located in Canada and are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca. If you are a resident of Quebec, you may also contact the Commission d'accès à l'information du Québec.