Not satisfied with your order? We want to know how we can improve!
You can return your order within 30 days of receipt, unused, or send us a photo showing that the product is defective. We will verify the photo, and in many cases we can resolve your issue without the need for a return. Where a refund is due, we will issue it to your original payment method within five business days of receiving your returned order or of verifying your photo through our customer service team.
Important: Beauty products and items purchased during sales or other promotional discounts cannot be returned.
Returns by mail
You have up to 30 days after receiving your order to exchange a product for a different size or colour, or to request a refund.
1. CONTACT info@vitaceryn.com
First, contact us by email to obtain the return address. As we work with different distribution centres, we need to determine which centre your package originated from based on the reason for the return.
2. PROVIDE US WITH THE DELIVERY NOTE
Pack the product as securely as possible in the original packaging and include a note with your order number. As the sender, you are responsible for the return shipment, so always request a tracking number from Canada Post (or your chosen carrier) when returning the package. Once you have sent the package, please contact us at info@vitaceryn.com to let us know whether you would like a refund or a different size or colour.
Please note: Our fulfilment operations are located in Asia. You must send your package to the return address we provide, which will be with our supplier in Asia.
3. SHIPPING
Take your package to the nearest post office or parcel shop and send it back to the address provided.
Once the product arrives at our warehouse, the size or colour exchange will be arranged as soon as possible, or a refund will be issued.
Cancelling orders
To cancel an order, please contact us immediately at info@vitaceryn.com. If you cancel your purchase within 24 hours, we can refund your money unconditionally. Otherwise, the items must be returned to us once they arrive at your address.
Shipping costs
It is the customer's responsibility to pay any shipping costs when returning a product. These costs are non-refundable. If you receive a refund for your purchase, the original shipping costs will be deducted.
The time it takes for your replacement product to reach you depends largely on your location.
We always recommend using a traceable shipping service or shipping insurance.
Contact
AVENOR GLOBAL LIMITED Unit 2904-05, 29/F, Universal Trade Centre, 3 Arbuthnot Road, Central, Hong Kong Registration No.: 81097151-000-08-26-1 Email: info@vitaceryn.com